Refund and cancellation policy

This policy applies to professional healthcare billing audit reviews and related readiness work commissioned from Datadriventools. It does not cover physical goods, software subscriptions, or online course access — we do not sell those.

Eligibility

Refunds relate only to fees paid under a signed engagement letter. Website enquiries without a signed letter create no payment obligation.

Timeframe

Refund requests should be emailed to info@datadriventools.digital within 14 days of the event giving rise to the request (for example, cancellation confirmation or disputed invoice date), unless the engagement letter sets a different window.

Full refund

A full refund of fees paid is available if:

• We cancel the engagement before substantive file review begins, or
• You cancel in writing before the agreed start date and before we have accessed claim files, and the engagement letter does not designate the deposit as non-refundable

Partial refund

If work has started (file access opened, sampling underway, or draft findings prepared), fees for completed stages remain payable. Unused later stages may be refunded on a pro-rata basis stated in writing.

Non-refundable items

• Non-refundable deposits explicitly labelled as such in the engagement letter
• Third-party costs already incurred with your written approval (for example, specialised transcription)
• Completed exit briefings and delivered findings packs

Work already started

Once auditors have opened agreed claim extracts or begun on-site review, the engagement is considered started. Cancellation thereafter is handled as a partial refund or fee adjustment, not an automatic full refund.

Deposits

Deposits secure reviewer calendar time. If a deposit is refundable, the letter will say so. Otherwise deposits are applied to the final invoice or retained when cancellation occurs after the refundability deadline.

Rescheduling

You may request to reschedule on-site days once without fee if at least five business days’ notice is given. Later changes may incur a rescheduling charge reflecting reviewer time already reserved.

No-shows

If on-site access is arranged and your site contact is unavailable without timely notice, that day may be billed as delivered.

Refund process and timing

Approved refunds are processed within 14 business days of written approval. Refunds return to the original payment method where possible. Bank transfer refunds may require your account details.

Contact for refunds

Email info@datadriventools.digital with your engagement reference, or call +852 2512 8000. Postal address: Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong.