About Datadriventools

Why we exist

Hospital and clinic billing in Hong Kong sits between clinical reality and insurer rules. Small documentation gaps become large write-offs. Datadriventools was formed to give finance and clinic leaders an independent pair of eyes on those gaps — before a formal insurer audit arrives.

Origin

Our founding reviewers spent years inside private hospital revenue teams and outpatient groups in Kowloon and Hong Kong Island. The recurring request was the same: “Walk our claim files as if you were the insurer.” That craft — patient, sceptical, and specific — is still the centre of the practice.

How we work

We prefer small review teams over large rotating benches. One lead auditor owns the findings register from briefing to exit. Junior reviewers handle sampling logistics; they do not rewrite conclusions without the lead’s sign-off. Meetings can be held at our Kwun Tong address in Manulife Financial Centre or at your facility when file access requires it.

People

Helena Ng — Lead auditor

Former private hospital revenue controller. Focuses on day-surgery and theatre charge capture.

Marcus Yuen — Coding reviewer

Clinical coding background across outpatient specialties. Maps note language to billed procedure lines.

Priya Sethi — Correspondence specialist

Prepares readiness packs for insurer query replies and trains billing clerks on attachment checklists.

Values in practice

• Evidence over impression — every finding cites a claim number or file reference.
• Plain language — remediation steps are written for the people who will do the work.
• Proportion — we do not inflate sample sizes to justify fees.

Community and place

We work primarily with facilities in Hong Kong. When multi-territory groups ask for help, we still ground the engagement in local fee schedules and local insurer practices rather than imported templates.